Privacy Policy

A L Events Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://alevents.co.nz/.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, including credit card numbers , email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@alevents.co.nz or by mail using the details provided below:

2 William Pitcher Place, Greenhithe, Auckland

Frequently Asked Questions

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How long do you need to set up? and pack down?

We typically need 45–60 minutes to set up and 30–45 minutes to pack down, depending on the size of your hire. We'll confirm exact times when we book you in.

Do you operate during the week?

Yes! We operate 7 days a week including weekdays. Weekday bookings are a great option and often have more availability.

Are you available after-hours?

We can accommodate after-hours pick ups for an additional late pick up fee of $50 for collections after 7pm. Please let us know at the time of booking.

You can also check out our delivery t&c's below.

What areas do you service?

We service Auckland and surrounding areas within 30km of Greenhithe. Travel outside this area may incur additional delivery fees — please get in touch to check your location.

You can also check out our delivery t&c's below.

What are the standard hiring times?

Our standard hire period is for the day of your event. Drop off is from 9:30am and pick up is by 7pm. Extended hire periods can be arranged — just ask us!

Do you set up Castles and Soft Play outdoors?

Yes, we can set up outdoors on grass (not freshly cut as this permanently stains our gear) or flat surfaces. We do require suitable weather conditions and a safe, accessible space. We'll assess this at the time of delivery.

There is also an additional charge for outdoor castle or bubble house bookings

Our venue is hard to access, can you help?

We'll always do our best! Please let us know about any access challenges (stairs, narrow entrances, parking restrictions) when booking so we can plan accordingly.

When/ how do I get my bond back?

Your bond is returned within 3–5 business days after pick up, once all items have been checked and returned in good condition. We'll process it back to your original payment method.

Still have a question?

Contact Us