Refund Policy
*We do not refund for any cancellations within 30 days of your event.
RETURNS
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Cancelations within 31 days are fully refundable.
Cancellations within 30 days are not refundable. We offer free rescheduling should your new date not already be booked or full credit to use within 12 months.
To be eligible for a bond refund. The item you have hired must be returned in the same condition.
If an event cannot go ahead due to COVID related issues or restrictions, no refund is given. We offer free rescheduling options or a credit of the same amount of the booking total to be used within 12 months.
BOUNCY CASTLES
If the weather does not allow us to put the bouncy castle up i.e rain or strong winds we do not offer any refund. We always suggest to have a back up indoor venue. You can reschedule to a new date providing it has not been taken by another customer. Or you can keep the full amount of the booking total as credit for up to 12 months.
Frequently Asked Questions
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How long do you need to set up? and pack down?
We typically need 45–60 minutes to set up and 30–45 minutes to pack down, depending on the size of your hire. We'll confirm exact times when we book you in.
Do you operate during the week?
Yes! We operate 7 days a week including weekdays. Weekday bookings are a great option and often have more availability.
Are you available after-hours?
We can accommodate after-hours pick ups for an additional late pick up fee of $50 for collections after 7pm. Please let us know at the time of booking.
You can also check out our delivery t&c's below.
What areas do you service?
We service Auckland and surrounding areas within 30km of Greenhithe. Travel outside this area may incur additional delivery fees — please get in touch to check your location.
You can also check out our delivery t&c's below.
What are the standard hiring times?
Our standard hire period is for the day of your event. Drop off is from 9:30am and pick up is by 7pm. Extended hire periods can be arranged — just ask us!
Do you set up Castles and Soft Play outdoors?
Yes, we can set up outdoors on grass (not freshly cut as this permanently stains our gear) or flat surfaces. We do require suitable weather conditions and a safe, accessible space. We'll assess this at the time of delivery.
There is also an additional charge for outdoor castle or bubble house bookings
Our venue is hard to access, can you help?
We'll always do our best! Please let us know about any access challenges (stairs, narrow entrances, parking restrictions) when booking so we can plan accordingly.
When/ how do I get my bond back?
Your bond is returned within 3–5 business days after pick up, once all items have been checked and returned in good condition. We'll process it back to your original payment method.